These are not aspirations or marketing copy. These are binding commitments from Aitakshila to every student who uses our platform. We are accountable to them.
Effective from launch · Reviewed annually · Last updated June 2026
We will never sell, rent, or share your personal data with advertisers or third parties for commercial purposes. Your learning data exists to improve your preparation — nothing else. You can download a full copy of your data or request permanent deletion at any time.
PR Note #282 · DPDP CompliantIf you subscribe and are unhappy within 7 days, you receive a full refund — no forms, no reasons required, no runaround. After 7 days, pro-rated refunds apply for documented platform failures. We do not auto-renew without a 7-day advance notification.
Finance Note #327Every question in our platform is reviewed by a human before a student sees it. When errors are found — by students, our editors, or AI — we fix them within 48 hours and notify affected students. We will never silently correct errors that affected your preparation.
Headmaster Note #390Student counts, pass rates, accuracy improvements, and testimonials on our platform are real and verifiable. We publish our student success rate quarterly: what percentage of students who completed our full mock series passed their exam. No other platform does this because it holds us accountable. We welcome it.
CEO Note #17We will never use fake urgency ("only 3 seats left"), hidden cancellation flows, deceptive free trial charges, or manipulative push notifications designed to increase screen time at the expense of your wellbeing. Our platform is designed for your exam success, not for addiction.
CEO Note #63 · PM Note #229We do not optimize for session length, notification clicks, or daily active users if these conflict with genuine learning outcomes. Our PM's north star: "Days to first exam cleared using Aitakshila." Every product decision is filtered through this.
PM Note #217Every error report, every thumbs-down on an AI explanation, every support ticket is reviewed by a real person. We run monthly student feedback calls. We publish what we've changed based on student input. Your voice is not a drop-down field — it is our product roadmap.
CEO Note #25 · PM Note #207We design for a ₹5,000 Android phone on a 4G connection. Every feature is tested on low-spec devices. We will not build features that require premium hardware. Every student — regardless of their device — gets the same quality of preparation.
CEO Note #4 · CTO Note #133Artificial intelligence on Aitakshila generates questions, explains concepts, and suggests study paths — it never makes final decisions about your learning journey. Every AI output is supervised by human educators. You can always ask to speak to a human. AI works for you.
CEO Note #57 · Master Teacher Note #463If our platform is unavailable during a critical exam window, we will communicate within 24 hours and compensate affected students with a subscription extension. If our AI gives a wrong explanation that a student may have used in preparation, we will acknowledge it publicly. We treat setbacks as accountability moments.
PR Note #283If you believe Aitakshila has violated any of these rights, contact our Grievance Officer directly. We commit to a response within 48 hours and resolution within 14 days.
📧 grievance@aitakshila.com48h response SLA · 14-day resolution SLA